Refund Policy

1. Talk to us first

Most problems are solvable: a failing site, a stuck activation or a feature you can’t find is usually fixed within a couple of days. Email [email protected] and describe what’s going on — our technical support team replies within about 48 hours on business days.

This policy covers what happens when it still doesn’t work out. Plan details, cancellation and renewal rules live in our Terms of Use; how we handle your data lives in our Privacy Policy.

2. When we refund in full

• Software errors we can’t fix. If an error prevents you from using the app as advertised and we can’t resolve it within 30 days of your report, you get a full refund.
• Accidental duplicate purchases. If you bought the same license twice by mistake, we refund the duplicate in full.
• Activation failures. If you can’t activate your license within your plan’s 3-device limit for a technical reason we can’t resolve, you get a full refund.

3. Subscriptions and cancellations

Pro subscriptions renew automatically — every 3 months on the quarterly plan, every year on the yearly plan. Lifetime licenses are one-time purchases and never renew.

You can cancel any time, for any reason. Write to [email protected] and we’ll stop all future charges. Cancellation takes effect at the end of the period you already paid for, and you keep full access until then.

Missed a renewal because life got busy? Contact us within 14 days of the charge and, if you haven’t started using the Service under the new period, we’ll refund the renewal in full and cancel the plan. After 14 days, or once the new period has been used, renewal charges aren’t refundable — forgetting to cancel is not by itself a valid reason, and it isn’t a valid ground for a chargeback either.

4. When we cannot refund

• Change of mind alone. License keys are delivered instantly and can’t be returned; a working app isn’t a defective one. If the reason is “I changed my mind”, we can’t refund it.
• Features we never advertised. The features listed on the site and at checkout are what you’re buying. If you expected something that was never announced, a refund isn’t the right tool — but your feature suggestions are always welcome.
• A platform changed and downloads broke. Sites change constantly and support is updated with each release. If a change happen within the first 30 days after your purchase and we haven’t restored support within a reasonable time, you can request a refund; after that window, we treat it as a change beyond our control.
• Misuse. Sharing a license key, circumventing device or daily limits, or otherwise violating the acceptable-use rules in our Terms of Use forfeits the ability to refund.
• Late requests. Anything older than six months — see the window in section 2.

5. How to request a refund

Email [email protected] — ideally from the email you used at checkout. Please include:

• the email on the order, and the plan (Pro Quarterly, Pro Yearly or Lifetime);
• what went wrong, and what support already tried (helps us prioritize);
• for error-based refunds, the details described in section 2 — version, screenshots, steps, logs.

We assess most requests within 1–3 business days. Approved refunds are issued to the original payment method through our payment processor and typically arrive within 5–10 business days. On approval, the license key is deactivated — so export whatever you need before the refund is processed.

6. Before you buy

The cheapest refund is the purchase you never regret. So before checking out:

• Compare the plans on the pricing page — what’s free, what Pro adds, what Lifetime promises.
• Remember that Pro subscriptions renew automatically. If you’d rather not commit, pick the quarterly plan instead of yearly.
• Ask us anything before you pay — pre-sales questions get the same 48-hour attention, and they cost you nothing.

7. Contact

Refund and billing questions go to [email protected] — PareloSolutions support. We’d rather make things right than keep money we didn’t earn.